Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at wilddiamondscosmeticpop@gmail.com. Please note that items sent back to us without first requesting a return WILL NOT be accepted. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return question at wilddiamondscosmeticpop@gmail.com.
Damages and issues
Please inspect your order within 48 hours of delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damage Claims made after 48 hours of delivery WILL NOT be accepted.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). For hygienic and safety reasons cosmetic items CANNOT be returned once opened or used.We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges We ONLY offer exchanges on items that arrive damaged or defective, provided we are notified within 48 hours of delivery. Because cosmetics CANNOT be safely resold once they leave our facility, we do NOT offer standard color or product exchanges if you simply change your mind.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that this cooling-off period does not apply to cosmetic products if their protective hygiene seal has been broken or if the product has been opened or used.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wilddiamondscosmeticpop@gmail.com